Google Gemini: ING maintains a major office location in Ljouwert (Leeuwarden) because it serves as one of the bank’s primary administrative and operational headquarters in the Netherlands, alongside its global headquarters in Amsterdam.
Why ING is in Ljouwert
- Historical Presence & Regional Banking Roots: ING’s operational roots in Ljouwert date back to 1971 with predecessor institutions (including the Rijkspostspaarbank and Postbank). Over the decades, the city became a core hub for customer support, payment processing, and back-office banking administration. Newsroom ING Nederland – ING
- National Customer Services & Operations Hub: The Ljouwert hub is dedicated primarily to Client Services and Support. It acts as a central operations engine, handling customer interactions, digital banking support, and transactional services for millions of private and business clients across the entire Netherlands. ING.com
- Strategic Employment & Modern Infrastructure: ING recently reaffirmed its commitment to the region by relocating from its long-standing tower on the Tesselschadestraat to a brand-new, sustainable 7,000 m² office named Hazel on the Reviusstraat in early 2026. Newsroom ING Nederland – ING
Headcount & Workforce Size
- Total Workforce: Approximately 1,200 internal ING employees work out of the Ljouwert office, supported by around 150 external contractors/consultants, making total staffing roughly 1,350 people. Headliner.nl
- Workplace Design: The new Hazel facility features around 500 hybrid workstations designed around flexible, activity-based working patterns.
Reint Jelger: How many offices does the ABN Amro still have in Fryslan?
Google Gemini: ABN AMRO has 1 physical bank office remaining in Fryslân.
- Leeuwarden / Ljouwert:Willemskade 10 ABN Amro
- This location functions primarily as a regional advisory center and handles Private Banking (ABN AMRO MeesPierson) alongside specialized commercial client services by appointment. ABN Amro
Following a nationwide consolidation strategy where ABN AMRO reduced its network from hundreds of retail branches down to around 25 to 30 strategic regional hubs across the Netherlands, previous full-service branches in Frisian towns like Sneek, Drachten, and Harlingen were permanently closed.
Everyday retail banking (cash deposits, withdrawals, and balance checks) is no longer processed through traditional branch counters but via Geldmaat yellow ATMs distributed throughout the province.